We are committed to ensuring your order is shipped promptly. However, delivery times may vary due to internal postal system processes and customs clearance delays in different countries. Thank you for your understanding and patience.
Estimated Delivery Times by Country
Countries marked with an asterisk (*) may experience further 1–2 weeks delays due to additional customs processing or internal postal handling.
We do our best to ensure the timely delivery of all orders. However, occasional delays may occur due to unforeseen circumstances. If your delivery country is not listed, please Contact Us for assistance.
Shipping & Delivery Policy
1. How do I track my order?
Once your order is shipped, you will receive an email with the tracking number and a direct link to monitor your shipment status.
2. Taxes and Duties
Your parcel may be subject to customs fees, taxes, and duties upon arrival in the destination country. These charges are the sole responsibility of the customer, and the exact costs vary by country.
• We recommend contacting your local customs office for details on potential charges.
• Orders rejected due to customs fees will not be eligible for refunds.
3. Customs Import Regulations
Deliveries are subject to customs regulations. Customers assume all risks for packages rejected, confiscated, abandoned, destroyed, or returned due to import restrictions.
• No refunds will be provided for such cases.
• Verify import regulations with relevant authorities before placing an order.
4. How is the shipping cost calculated?
All orders from JanNutra are shipped free of charge worldwide. No additional shipping fees will apply, regardless of weight or destination.(Exclude India)
5. What delivery services do you use?
We use reliable global delivery partners, including DHL and Janio Postal Service. For DHL shipments, the delivery is completed by the local postal service in the destination country.
6. Can I change my delivery address after placing an order?
No, delivery addresses cannot be changed once the order is placed. Please ensure the details provided are accurate before confirming your order.
7. Why does weekend processing take longer?
Our operating hours are Monday to Friday, 9:30 AM – 5:00 PM (GMT+8). Orders placed over the weekend will be processed the next working day.
8. Terms & Conditions for International Deliveries
• Order Invoices: Every delivery includes an invoice with full pricing details, as required for customs declaration.
• Customs Regulations: Customers are responsible for complying with local customs regulations. Packages rejected, confiscated, or abandoned due to non-compliance will not be refunded.
• Duties and Taxes: All customs duties, taxes, and fees at the destination country are payable by the recipient.
• Address Accuracy: Ensure all recipient details are accurate before placing the order. Couriers will only make limited delivery attempts based on the provided information.
• Shipping to India: Shipping fees apply to all products shipped to India, even if marked “Free Shipping.”
If you have any questions, please contact us at contact@jannutra.com.